Terms of
Service.

Our commitment to transparent service
and your rights as our valued user.

Last updated: June 3, 2025

Introduction

Welcome to Navaura Arctiq (OPC) Private Limited ("we," "us," or "our"). These Terms of Service ("Terms") govern your use of our web development platform and services (the "Service") operated by Navaura Arctiq.

By accessing or using our Service, you agree to be bound by these Terms. If you disagree with any part of these terms, then you may not access the Service.

Acceptance of Terms

By accessing and using this website, you accept and agree to be bound by the terms and provision of this agreement.

  • • You must be at least 18 years old to use our services
  • • You represent that you have the authority to enter into this agreement
  • • Your use of the service is at your sole risk

Service Description

Navaura Arctiq provides a comprehensive web development platform that includes:

Platform Services

  • • Web application deployment
  • • Infrastructure management
  • • Performance optimization
  • • Security monitoring

Support Services

  • • Technical support
  • • Documentation access
  • • Community forums
  • • Training resources

Refund Policy

Our refund policy is designed to be fair while protecting the integrity of our service offerings.

No Refund Policy

All payments made for our services are final and non-refundable. This policy applies to all subscription plans, one-time purchases, and additional services.

Exception: Payment Processing Issues

The only circumstance under which a refund may be considered is when:

  • • Money has been deducted from your account
  • • Your plan or service has not been activated despite successful payment
  • • You report the issue within 7 days of the transaction

Resolution Process

When you report a payment processing issue within the 7-day window, we will:

  1. 1. Investigate the payment and activation status
  2. 2. Attempt to resolve the activation issue and make your plan active
  3. 3. Process a refund only if the activation cannot be completed

Important: Complaints submitted after 7 days of the transaction date will not be eligible for refund consideration, regardless of the circumstances.

User Responsibilities

As a user of our platform, you agree to:

  • Account Security: Maintain the confidentiality of your account credentials and be responsible for all activities under your account.
  • Lawful Use: Use our services only for lawful purposes and in accordance with applicable laws and regulations.
  • Content Responsibility: Ensure that any content you upload or deploy through our platform does not violate any third-party rights or applicable laws.
  • Resource Usage: Use platform resources responsibly and not engage in activities that may harm the platform or other users.

Prohibited Uses

You may not use our service:

Illegal Activities

  • • For any unlawful purpose
  • • To violate any regulations
  • • To infringe on intellectual property
  • • To transmit harmful code

Platform Abuse

  • • To overload our systems
  • • To attempt unauthorized access
  • • To interfere with other users
  • • To reverse engineer our platform

Privacy and Data

Your privacy is important to us. Our Privacy Policy explains how we collect, use, and protect your information when you use our Service.

By using our Service, you agree to the collection and use of information in accordance with our Privacy Policy. Read our Privacy Policy

Limitation of Liability

In no event shall Navaura Arctiq (OPC) Private Limited, nor its directors, employees, partners, agents, suppliers, or affiliates, be liable for any indirect, incidental, punitive, consequential, or special damages.

Our total liability to you for any damages shall not exceed the amount paid by you to us in the twelve (12) months preceding the event giving rise to the liability.

Service Availability

We strive to maintain high service availability, but we cannot guarantee uninterrupted service.

Service Level

  • • We target 99.99% uptime for our platform
  • • Scheduled maintenance will be announced in advance
  • • Emergency maintenance may occur without notice
  • • Service credits may be available for extended outages

Termination

We may terminate or suspend your account and access to the Service immediately, without prior notice or liability, for any reason whatsoever, including without limitation if you breach the Terms.

By Us

We may terminate your access for violations of these terms or for any other reason at our discretion.

By You

You may terminate your account at any time by contacting us or through your account settings.

Changes to Terms

We reserve the right, at our sole discretion, to modify or replace these Terms at any time. If a revision is material, we will try to provide at least 30 days notice prior to any new terms taking effect.

What constitutes a material change will be determined at our sole discretion. Your continued use of the Service after we post any modifications to the Terms constitutes acceptance of those changes.

Contact Us

If you have any questions about these Terms of Service, please contact us:

Address

Kolkata, West Bengal, India